Shipping
Shipping policy
We are proud to offer free US shipping.
US: 7-15 business days
Worldwide: 7-15 business days
Most orders are dispatched within 1 business day. In peak periods, please allow up to 3 business days for dispatch.
Thank you for trusting us with your business! Please don't hesitate to contact our support team at contact@kinglighting.shop for help with your order.
- Does Visus ship to my country?
We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.
Philippines
Indonesia
Cuba
Iran
Sudan
Syria
- How much does shipping cost?
You can enjoy free shipping on all orders!
- How long will it take for my order to arrive?
Orders to the US usually arrive within 10 business days after fulfillment. This means after you have received the shipping confirmation email with your tracking number.
Due to Covid-19 delays may occur depending on the current pandemic situation. Delays are not uncommon to states that are dealing with increased numbers of Covid-19 cases.
This is why our delivery times are a bit longer than you're used to. We do however guarantee delivery or we will refund the entire order.
These are our current shipping estimations:
Processing Time: 1-2 business days
Standard Shipping Time: 7-15 business days
For customers in Alaska & Hawaï please allow up to 20 business days. Shipping access is very limited.
- How can I track my order?
Once your order is shipped, we will send you an email with the corresponding information. After that, you will be able to track your order at https://visuslights.com/apps/parcelpanelPlease allow 1-2 business days for tracking information to be available.
- What if the package doesn’t arrive?
If you don’t get your package 20 days after it was shipped, please contact us at contact@kinglighting.shop
We will check the tracking info with our team and provide a solution.